Refund Policy — Autonomy Realms

7-day money-back guarantee. Within 7 days of starting a paid subscription, you can cancel and receive a full refund of every charge made on that subscription. The refund is processed instantly from your realm's Subscription tab — no email required.

1. Eligible Plans

The money-back guarantee applies to paid subscriptions:

Standard ($10 / month) — 7-day money-back guarantee
Pro ($25 / month) — 7-day money-back guarantee

The Free plan does not involve payment and is not subject to this policy.

2. When the Window Starts

The 7-day window begins on your subscription start date — the moment your first payment for a paid plan was processed. It does not reset on renewals or plan changes. If you upgrade from Standard to Pro on day 3, the guarantee still expires on day 7 from your original Standard start.

This is a one-time guarantee per realmholder. Once you have used the money-back refund on any subscription under your account, it cannot be claimed again — on any future subscription, on any realm you own, ever. Re-subscribing after a refund does not re-open the window.

3. How the Refund Works

From your realm's Subscription tab inside Settings, the "Cancel & refund" button appears when you are within the 7-day window. Clicking it:

Refunds every successful charge made on the current subscription back to your original payment method
Cancels your Stripe subscription immediately (not at the end of the billing period)
Drops your realm to the Free plan
Freezes your realm — see "Account State After Refund" below

Refunds typically appear on your statement within 5–10 business days, depending on your bank.

4. Account State After Refund

After a refund:

Your realm is frozen — existing content remains viewable to your audience, but you cannot upload new signals, run AI operations, or use paid-tier features
Your content is preserved indefinitely while frozen
You can unfreeze the realm at any time by re-subscribing to a paid plan

5. Eligibility Exceptions

The money-back guarantee is not available in the following cases:

You have previously used the money-back guarantee on any subscription under your account
More than 7 days have passed since your subscription started
Your realm has active Sanctum subscribers (refunding would impact your audience members, not just you)
Your subscription is already scheduled to cancel at the end of the billing period

If you are outside the 7-day window, you can still cancel at any time from the Subscription tab. Your realm will remain on its current plan until the end of the billing period, then drop to Free. No partial refunds are issued for unused time within a paid billing cycle outside the guarantee window.

6. Abuse

We reserve the right to deny refund requests in cases of abuse, including but not limited to: accounts terminated for violating our Terms of Service, fraudulent activity, repeated refund-and-resubscribe cycles across the same account, or coordinated refund activity across multiple accounts owned by the same operator.

7. Contact

The 7-day refund is fully self-service from your realm's Subscription tab. For billing questions outside that flow — disputes, partial refunds for specific incidents, or anything unclear — contact rsw@rswfire.com.